Received my Hillcrest electric fireplace a week ago. It was packaged well and had no issues. It actually arrived much sooner than we expected. It only took a little over an hour to assemble. Now after about a week of using it, I really like it. There are a couple of splinters in the wood, so I feel like I need to be careful cleaning/dusting the wood veneer. We added a crackling fire sound that we use when it is on for extra realism, but I think it is lovely with many different flame colors and intensities. This is our first electric fireplace and I am glad we went with the electric. It is easy to move around as we adjust the position in the room. Quite relaxing in the evening in low light. I would definitely by from this company again.