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PortableFireplace.com Testimonials

"We LOVE our new fireplace. The ambiance and warmth is perfect for gray Fall days. We also greatly appreciate the terrific customer service we received."
- Anne, proud owner of our 72" Fresno White Electric Media Fireplace, Grayslake, IL. 10/29/2020

"During this time of crisis, I wanted to reach out to thank you... it was a bit of a problem to get our fireplace up to our 2nd floor condo, but we truly are enjoying it- and it was worth the effort. The delivery truck driver was very helpful and we love the look of the tv stand/fireplace. We will recommend the company in the future... Again- thank you and stay safe."
- Donna, Palos Heights,IL 10/19/2020

"I normally take the customer surveys companies offer after I have a phone interaction. Prior to placing my online order, I spoke to a very polite and professional gentleman named “John”. I would like to thank him for taking the time answer all my questions regarding the fireplace that I ended up ordering online after he and I spoke. He and I actually spoke twice and both times he took the time to research the information I was inquiring about and was very patient as I asked my questions. He never rushed me, even though there were other calls coming through…. He ensured that he was attentive to me, as well as the other caller that had to be placed on hold while he worked with me."
- Lydia, Browns Summit, NC 5/29/2020

"We are very pleased with our purchase from Portable Fireplace and have already recommended them to friends. Their customer service is top notch! I was pleasantly surprised after placing my order on-line that John called me to confirm the order and advise me of shipping times. Much better than getting an impersonal email. Delivery was spot on with timing of delivery and the carrier they used was great! When the items arrived (and before opening) I carefully inspected the boxes for any damage and there was none. But in one of the boxes a couple of side panels were cracked. After sending pictures of the cracked pieces to Portable Fireplace (John) they (without hesitation) ordered replacement pieces. IO am please to report these replacement pieces arrived very quickly. While sometimes not everything goes smoothly (as is the case with the cracked pieces for me) most importantly is how the company and its agents deal with it. Portable Fireplace (and John) is way above and beyond in their customer service and I highly recommend them! Attached is a picture of the unit I purchase (minus one side tower that is the one with the cracked pieces)."
- Mark, proud owner of our 64" Wilder Canyon Lake Pine Infrared TV Stand Electric Fireplace with Optional Piers, Bermuda Dunes, CA. 5/12/2020

"We received our order yesterday and set it up. Looks great and works great. Thanks so much!" - Robert, Proud Owner of our 60" Hemson Saw Cut Espresso Infrared TV Stand Electric Fireplace
- Robert, Fredericksburg, Virginia 5/5/2020

"Yes and we are very happy with the quality of the fireplace!" - Proud owner of our 70" Hamilton Praire Brown TV Stand Infrared Electric Fireplace
- David, Livonia, MI 5/4/2020

"Yes and we are very happy with the quality of the fireplace! I'm in the process of doing a total renovation on the living room at my second home. I will be sending some sweet pictures as soon as I complete the room. I couldn't believe that you were able to get this fireplace to me so quick" - Proud Owner of our 70" Hamilton Praire Brown TV Stand Infrared Electric Fireplace
- D. LeBlanc, Livonia, MI 4/20/2020

"I just wanted to take a moment to thank you for all of your help with the Fireplace!! It looks perfect now!! Take care and stay safe sir!!" - Proud Owner of our 77" Cabaret Weathered White TV Stand Infrared Electric Fireplace
- Joseph, Clermont, FL 4/13/2020

"My entertainment center arrived today in excellent condition. I am very pleased with it and your customer service is so far above the bar it has no adequate words for me to do it the justice it deserves..These days your business model is a rare find !Thank you so very much!" - Proud owner of our 72" New Enterprise Media Mantel Solid Black Electric Fireplace w/ Bluetooth Speakers
- Joel, Roanoke, Virginia 12/20/2019

"We received it yesterday and it is set up and running. It looks great and the size was perfect for our space! Thank you." - Proud owner of our 52'' Artesian White Infrared Electric Fireplace
- Charles, West Virginia 11/12/2019

"I have to say that I'm very impressed with your company. Not many people will call you to verify the billing address to the shipping address. I appreciate how direct and honest your company is. That is a rarity these days. Thank you very much. And happy holidays!!! "
- Susan, Austin, Texas 11/12/2019

"Received on Monday! Everything went well and it is beautiful, thank you so much! "
- Angela R., Proud Owner of our 76” Berkeley Infrared Entertainment Center Fireplace Spanish Gray Finish, Baltimore, Maryland 10/24/19

"The fireplace arrived yesterday. It looks awesome. Thank you for getting it here with perfect timing. We will be recommending you to others for their purchases of fireplaces, etc."
- George C., Proud Owner of our 76" Dimplex Haley Rift Grey Acrylic Ice Media Console Electric Fireplace, Myrtle Beach, South Carolina 10/22/19

"The shipment arrived unscathed yesterday. My husband went thru each box today and, he could find no damages. He was very impressed with the packing. I had him plug in the fireplace to assure ourselves that it works. It does! As we are currently remodeling the room the fireplace unit will go in, I'll let you know at a later date if any parts/hardware are missing and if we should have a need for touch-up paint. R&L Carriers delivered within the time frame they provided us. Plus, Craig the driver was so helpful. He went above and beyond what we expected. I plan to call the freight company to give positive feedback on him. So far this has been a pleasant transaction. Your ordering process was user friendly, communication quick and accurate, and the freight line you used fulfilled delivery as promised."
- Cheri B., Proud Owner of our 107" Monte Vista White TV Stand Electric Fireplace, Brookston, Indiana 8/29/19

"The "fireplace" arrived today and the driver was very helpful in getting it into the house. You have been wonderful to deal with from start to finish. Keeping us updated and informed is so important. We have items coming from two other online companies and invasivenes is there motto or so it seems. The fireplace/entertainment center is immaculate and excellent to behold. Packing and protection was beyond belief. Thank you and the person who fields your calls (sorry, I forget her name) for a most professional job in all phases of our order, delivery and final result."
- R.W, Proud Owner of our 68" Cherry Hill Espresso TV Stand Infrared Electric Fireplace, St. George, UT 07/08/19

"I absolutely love my Fireplace TV Console. It is an absolutely beautiful piece of furniture. It arrived completely assembled ready to put in my living room and use. John, at Portable Fireplace, was extremely professional, attentive and most helpful with a small issue I had with the unit. He more than went out of his way to correct the problem making me a very happy and satisfied customer. I would highly recommend doing business with Portable Fireplace"
- Rita L. from Gallatin, TN, proud owner of 70" Hamilton Weathered Gray TV Stand Infrared Electric Fireplace - 5/23/2019

"Ok, I did as you suggested. Opened the box completely, still on palate, even ran an extension cord and plugged it in for a second and everything looks Wonderful. I’m so excited how great the flame and all looks. (I can’t wait to get this in the new sunroom). Now that we have a great review paper trail, chances are you won’t be hearing from me again. (I see you smiling big). I do love it!!! Thanks again for your help and patience John"
Customer ordered the 68" Cherry Hill Espresso TV Stand Infrared Electric Fireplace - 3/27/2019

"Thank you so much for the excellent customer service. Our fireplace arrived last week and it is gorgeous! We are thrilled to bits and so thankful for you for having taken the time out to track and fix the order!!! Have a rockin’ week!!"
Beau from Washington, proud owner of 60" Canyon Heights Simulated Stone Electric Fireplace - 3/4/2019

"All the pieces arrived. Thank you It looks great!"
- Jim H. Tacoma, WA

71.75" Gallatin Faux Stone Electric Fireplace w/ Bookcases

"I just wanted to let you know that we are loving our electric fireplace! The delivery was excellent and we were able to open the boxes. All arrived in perfect shape. It has definitely decreased the number of times our furnace kicks in. And the flames are beautiful and so relaxing. After working our 40 acre goat farm it is so nice to sit and enjoy that peace and comfort. Thank you for all your help."
Karen - Georgia 12/28/2018

"Thanks John for working so hard to help me to get this fireplace on time I got the replacement last night just in time to get it together for today. I really appreciate all your help."
Bill - Florida 12/22/2018

"I purchased a product from portablefireplace.com recently and my order was received in a timely manner. I had an issue with the product, and contacted their customer service department. Although it was only a week before Christmas, I was very pleased that John in the customer service department responded to me within 24 hours. I explained the problem and John worked with me to quickly resolve the issue. I was very pleased with my experience with portablefireplace.com and I will not think twice about placing another order with them should I have a need for another product in the future."
Eileen - Connecticut 12/19/2018

"just wanted to let you know the package arrived yesterday afternoon in pristine condition, stacked & strapped to a pallet. The assembly was a breeze tonight and the completed 76" Berkeley unit looks amazing under my 75" screen. Thank you, I'll be enjoying this for a long time."
Mike - Florida 12/11/2018

"You reaching out to me personally with this heads up says something about you and your company. Glad I chose you guys."
Matthew - Florida 11/16/2018

"I do thank you very much! I will surely recommend your company to all I speak too! Have a lovely week and Thank you again! :) "
Nina - New Jersey 11/6/2018

"Fabulous! Thanks ever so much, John! Super appreciate all the great help! Cheers!"
Linda - Colorado 10/26/2018

"Thank you! I appreciate the fast response and great customer service."
Jerry - Idaho 10/16/2018

"I just want to take a minute to thank you for good customer service. The issue turned out to be a little wire clip which had fallen off the rotisserie piece when my husband got the back panel off to ostensibly change the light bulb. I have experienced plenty of customer service people who essentially say, "So sad, too bad." It was a pleasure to deal with someone with your real commitment to service. As it is unseasonably cold and snowy in Montana this weekend, I am enjoying my flickering "flames." Thank you."
Barbara - Montana 10/14/2018

"You run a 5 star company. A real person connected to your company answers the phone and call you back, instead of call centers. You are also very professional being both proactive and personable. It is a pleasure doing business with you."
Dudley - Pennsylvania 10/3/2018

"Just received and put together the 60 inch Brookfield oak entertainment center and just to let you know, couldn't be happier. It is just what I was looking for. The fireplace is awesome. Thanks very much"
James L. - Ohio. 05/29/2014

"PortableFireplace.com was very attentive and always responded in a timely manner in regards to my order for the Hermle mantel clock. I had requested that the clock be shipped to arrive before a certain date and they promptly replied that he would communicate with the warehouse so that would happen and the clock was received well before the date. Thank you"
Greg - Orlando, FL 12/13/2012

"This unit is beautiful and works perfectly. I can not say enough about how great you treated us and quality of product we received."
David S - Ohio. Proud owner of 50.75" Churchwell Oak Entertainment Center Corner Electric Fireplace 2/8/2014

"We did receive it yesterday afternoon. Just finished building it- looks great. Thank you"
Reynolds - Virginia 11/3/2012

"Thank you so much, Portablefireplace.com has been fantastic to deal with and I appreciate the professional way you have handle this situation. Hope I wasn't to much of a nag."
Michael - New Jersey 2/28/2012

"Very pleased with the fast shipping, as promised I received my electric fireplace within two weeks. It arrived in great shape, and the sales associates were very helpful in answering all of my questions. Will be sure to do business again soon."
-Tom D. - New Jersey

"Fireplace screen was fantastic, pictures were helpful and product was as described. Now my mom wants one!"
-Shelly G. - Chicago

"Received my electric fireplace with the clay log broken, I was upset but to be honest they do stand by their customer satisfaction guarantee policy. A replacement piece was sent to me within 10 business days, and now I can't complain. Definitely a reputable business, great job portable fireplace."
-George W. - New York

"I was very nervous about buying something online that I could not see first! The portable fireplace associate assured me that the products would be as described and identical to the product listing and photo. I took a leap of faith and purchased the 42" Chat Granite Fire Pit Table, it arrived and my family and I love it. Thanks!"
-Tina G. - South Carolina

"I shopped multiple fireplace sites and I decided I liked yours the best"
- Susan H. - Tennessee

"To JOHN,,, sup man,,,just wanted to tell you that the fireplace got put together perfectly!! looks great. wanted to thank you for being such a good salesperson!!! belive me thats hard to find, your help with finding the right unit was appreciated. thanx"
- Mike B - New Hampshire

"Thank you John for helping me out with my order. I will certainly mentioned your website to all my friends and family"
- Richard L., New York

"John, What great customer service. I wouldn't hesitate to recommend your company to anyone. Thanks a lot."
James S - Pennsylvania

"Received everything works great thanks happy customer!"
- Kenna S., Texas

50.75" Churchill Espresso Entertainment Center Corner Electric Fireplace

"The fireplace is assembled and fully complete. It's a great fit into our new sunroom. Thank you for your assistance."
- Maryann & Bob

40.94" Chateau White Corner Electric Fireplace

"Hey John, just letting you know the delivery went smooth as did the assembly. Love the fireplace.Thanks"
- Julie R

59.5" Dakota Premium Oak Media Mantel Electric Fireplace

"John, all is good. We assembled it. Just love it !"
- Joan A

60" Canyon Heights Simulated Stone Electric Fireplace - White