PortableFireplace.com Testimonials

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PortableFireplace.com Testimonials

"Thank you so much for the excellent customer service. Our fireplace arrived last week and it is gorgeous! We are thrilled to bits and so thankful for you for having taken the time out to track and fix the order!!! Have a rockin’ week!!"
Beau from Washington, proud owner of 60" Canyon Heights Simulated Stone Electric Fireplace - 3/4/2019


"All the pieces arrived. Thank you It looks great!"
- Jim H. Tacoma, WA


71.75" Gallatin Faux Stone Electric Fireplace w/ Bookcases

"I just wanted to let you know that we are loving our electric fireplace! The delivery was excellent and we were able to open the boxes. All arrived in perfect shape. It has definitely decreased the number of times our furnace kicks in. And the flames are beautiful and so relaxing. After working our 40 acre goat farm it is so nice to sit and enjoy that peace and comfort. Thank you for all your help."
Karen - Georgia 12/28/2018


"Thanks John for working so hard to help me to get this fireplace on time I got the replacement last night just in time to get it together for today. I really appreciate all your help."
Bill - Florida 12/22/2018


"I purchased a product from portablefireplace.com recently and my order was received in a timely manner. I had an issue with the product, and contacted their customer service department. Although it was only a week before Christmas, I was very pleased that John in the customer service department responded to me within 24 hours. I explained the problem and John worked with me to quickly resolve the issue. I was very pleased with my experience with portablefireplace.com and I will not think twice about placing another order with them should I have a need for another product in the future."
Eileen - Connecticut 12/19/2018


"just wanted to let you know the package arrived yesterday afternoon in pristine condition, stacked & strapped to a pallet. The assembly was a breeze tonight and the completed 76" Berkeley unit looks amazing under my 75" screen. Thank you, I'll be enjoying this for a long time."
Mike - Florida 12/11/2018


"You reaching out to me personally with this heads up says something about you and your company. Glad I chose you guys."
Matthew - Florida 11/16/2018


"I do thank you very much! I will surely recommend your company to all I speak too! Have a lovely week and Thank you again! :) "
Nina - New Jersey 11/6/2018


"Fabulous! Thanks ever so much, John! Super appreciate all the great help! Cheers!"
Linda - Colorado 10/26/2018


"Thank you! I appreciate the fast response and great customer service."
Jerry - Idaho 10/16/2018


"I just want to take a minute to thank you for good customer service. The issue turned out to be a little wire clip which had fallen off the rotisserie piece when my husband got the back panel off to ostensibly change the light bulb. I have experienced plenty of customer service people who essentially say, "So sad, too bad." It was a pleasure to deal with someone with your real commitment to service. As it is unseasonably cold and snowy in Montana this weekend, I am enjoying my flickering "flames." Thank you."
Barbara - Montana 10/14/2018


"You run a 5 star company. A real person connected to your company answers the phone and call you back, instead of call centers. You are also very professional being both proactive and personable. It is a pleasure doing business with you."
Dudley - Pennsylvania 10/3/2018


"Just received and put together the 60 inch Brookfield oak entertainment center and just to let you know, couldn't be happier. It is just what I was looking for. The fireplace is awesome. Thanks very much"
James L. - Ohio. 05/29/2014


"PortableFireplace.com was very attentive and always responded in a timely manner in regards to my order for the Hermle mantel clock. I had requested that the clock be shipped to arrive before a certain date and they promptly replied that he would communicate with the warehouse so that would happen and the clock was received well before the date. Thank you"
Greg - Orlando, FL 12/13/2012


"This unit is beautiful and works perfectly. I can not say enough about how great you treated us and quality of product we received."
David S - Ohio. Proud owner of 50.75" Churchwell Oak Entertainment Center Corner Electric Fireplace 2/8/2014


"We did receive it yesterday afternoon. Just finished building it- looks great. Thank you"
Reynolds - Virginia 11/3/2012


"Thank you so much, Portablefireplace.com has been fantastic to deal with and I appreciate the professional way you have handle this situation. Hope I wasn't to much of a nag."
Michael - New Jersey 2/28/2012


"Very pleased with the fast shipping, as promised I received my electric fireplace within two weeks. It arrived in great shape, and the sales associates were very helpful in answering all of my questions. Will be sure to do business again soon."
-Tom D. - New Jersey


"Fireplace screen was fantastic, pictures were helpful and product was as described. Now my mom wants one!"
-Shelly G. - Chicago


"Received my electric fireplace with the clay log broken, I was upset but to be honest they do stand by their customer satisfaction guarantee policy. A replacement piece was sent to me within 10 business days, and now I can't complain. Definitely a reputable business, great job portable fireplace."
-George W. - New York


"I was very nervous about buying something online that I could not see first! The portable fireplace associate assured me that the products would be as described and identical to the product listing and photo. I took a leap of faith and purchased the 42" Chat Granite Fire Pit Table, it arrived and my family and I love it. Thanks!"
-Tina G. - South Carolina


"I shopped multiple fireplace sites and I decided I liked yours the best"
- Susan H. - Tennessee


"To JOHN,,, sup man,,,just wanted to tell you that the fireplace got put together perfectly!! looks great. wanted to thank you for being such a good salesperson!!! belive me thats hard to find, your help with finding the right unit was appreciated. thanx"
- Mike B - New Hampshire


"Thank you John for helping me out with my order. I will certainly mentioned your website to all my friends and family"
- Richard L., New York


"John, What great customer service. I wouldn't hesitate to recommend your company to anyone. Thanks a lot."
James S - Pennsylvania

"Received everything works great thanks happy customer!"
- Kenna S., Texas


50.75" Churchill Espresso Entertainment Center Corner Electric Fireplace

"The fireplace is assembled and fully complete. It's a great fit into our new sunroom. Thank you for your assistance."
- Maryann & Bob


40.94" Chateau White Corner Electric Fireplace

"Hey John, just letting you know the delivery went smooth as did the assembly. Love the fireplace.Thanks"
- Julie R


59.5" Dakota Premium Oak Media Mantel Electric Fireplace

"John, all is good. We assembled it. Just love it !"
- Joan A


60" Canyon Heights Simulated Stone Electric Fireplace - White