Absolutely love our new awesome electric fireplace. At first we thought it might be too large for our living room but it is perfect and was delivered earlier than we had expected. We were pleased with the simplicity of putting it together and I can say without a doubt we are so happy we chose this company to make our purchase. Customer service is spot on and we would definitely shop here again. Thank you John and Roy for the great communication, your time and help. I apologize for not writing this sooner. Than you, thank you, thank you and it looks beautiful!

We love our fireplace. However are remote was crushed in the shipment and does not work.
How do I obtain a new one?

I was told I was going to receive my fireplace entertainment by mid June since it was out of stock and I receive it in about 2 weeks. I was sooo surprised, I was so excited. It arrived and great condition no damage at all. I would definitely buy here again in the future.